ARRIVAL TO YOUR ONSITE MASSAGE
Please arrive for your onsite massage appointment 5 minutes prior to the scheduled starting time. This allows you the time for a relaxed and unhurried experience. For first time clients, please arrive 15 minutes prior to the scheduled start time. If late arrival is inevitable, your service(s) will be shortened in order to keep on schedule.
LATE ARRIVAL POLICY
We regret that late arrivals will not receive extension of scheduled onsite massage appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original fee of service will be charged.
Please provide at least 24 hours notice if you need to reschedule, cancel an appointment, or reduce your appointment hours. This gives us enough time to fill this time slot. If your appointment is on a Monday, notice must be given 24 hours before your appointment that Friday; weekends don't count toward the 24 hour notice policy. If you fail to cancel prior to 24 hours before your onsite massage appointment, you will be responsible for 50% of the cost of service.
NO SHOW POLICY
Clients who fail to show for massage appointments will be responsible for full payment of the missed service before being able to schedule another service. If you cannot make it to your appointment, you are welcome to send someone else in your place.